Overview
Elite Coaches, operating under the name Elite Coaches Executive Travel, is compliant with the General Data Protection Regulation 2018 (GDPR) and takes your privacy seriously. You entrust us with your information when you use Elite Coaches, and we are dedicated to upholding that confidence. The information we gather, how we use it, your rights, and the legal justification for processing it are all outlined in the policy that follows.
We respect your right to privacy and your ability to stay anonymous. As a result, we have created the following policy regarding your privacy.
Types of data held?
– Personal information, such as name, address, and phone number
– Location information; – Cookie strings, IP address, or information from a mobile device
– CCTV recordings – Call records, both incoming and outgoing
What data is gathered?
The “Controller” of any personal information you give to Elite Coaches is us. We gather basic information about you, such as your title, first and last name, phone number, email address, and location information (from a mobile booking app). Payment card information for customers is kept on file in the mobile app, and Sagepay’s secure system handles and stores all payments. Any card payments made over the phone are handled by a Verifone card reader, which after the transaction is completed does not keep track of the card information. In order to prevent crime and ensure the safety of our employees and clients, we record and preserve CCTV footage.
Why is your information needed by us?
to offer ground transportation services and to send you an SMS message as soon as the driver of your private hire car leaves your collecting address. In compliance with Transport for London (TFL) standards, the following information is included in these SMS messages for your protection and safety: driver name, badge number, and vehicle details.
How are your details processed by us?
To provide transport services, we input your personal information as well as the details of your work itinerary into our dispatch system.
How much time do we keep your data on file?
We will not retain personal data for longer than is required. Account and service data will be kept for a maximum of six years and a minimum of twelve months.
What use can we make of your data?
We would like to occasionally send you emails with updates about our company news, promotions, and special offers—all with your permission. We never sell or disclose your personal information with outside parties, and you can always unsubscribe by sending an email to requests@elitecoachhire.co.uk.
Which rights do you have?
If you think that any of the information we have on you is inaccurate, you have two options: either you can use our mobile app or e-booking platform to make any changes yourself to the following information (name, email address, phone number, and card details), or you can ask for the change to be made on your behalf.
You can always send an email to requests@elitecoachhire.co.uk, the company’s Data Protection Officer (DPO), to seek any information we may have about you.
Revealing and exchanging your private data?
We won’t share or divulge any of your personal information to other parties unless we get a formal, legally-mandated request from the police (a completed DPA form is necessary), or from any other government body, such as TFL. Prior to any information being shared with a partner organisation, clients are requested for their approval in advance when booking through our iGO cab sharing network.
Contact Information for the Data Protection Officer
Our Data Protection Officer (DPO) can be contacted by email at requests@elitecoachhire.co.uk.
Complaints
You have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ if you have any concerns about how we have handled your information or if you would want to register a complaint about how your personal data has been processed.
Cookies
Cookies are little text files that websites you visit save to your computer. They are frequently utilised to give information to website owners and to enable websites to function more effectively. Our websites require cookies in order for us to continue offering and improving our value-added goods and services while also being competitive. No third parties receive access to cookies.
Google Data
Google Analytics is used by our websites to track and report on website usage metrics, including the quantity of visitors, search terms used to discover us, pages viewed, and time spent on the site.
Visit this link to choose not to have Google Analytics track you on any website: http://tools.google.com/dlpage/gaoptout
In general, cookies enable us to track which pages you find useful and which you do not, which helps us provide you with a better experience on our website. Other than the information you choose to share with us, a cookie in no way allows us access to your computer or any personal information about you. You have the option to accept or reject cookies. Although the majority of web browsers accept cookies by default, you can typically change your browser’s settings to reject cookies if you’d like. But this can keep you from using the website to its best potential. For the objectives outlined in this policy, Elite Coaches and its partners use cookies and other identifying technologies on our websites, applications, emails, and online advertisements.
Safety
We are dedicated to protecting the security of your information. We have implemented appropriate managerial, electronic, and physical safeguards to protect and secure the data we gather in order to thwart unauthorised access or disclosure.
